FAQ's

Q. How long will it take for my items to arrive?

A. We understand the importance of timely delivery. Here is a breakdown of our delivery timeline:

Order Cutoff Time: 06:00 PM

Order Handling Time: 0-2 Days

Transit Time: 3 - 7 Business days ( Monday - Friday)

Q. Where can I place an order from?

A. At Orion Crystal, we ship our producs within the United States. Unfortunelly, due to shipping restrictions from our carrier partners, we are unable to delivery to Guam, Puerto Rico, Virgin Islands, P.O Boxes, APO, FPO or DPO.

Q. Will I Receive a confirmation number when I place my order?

A. Absolutely! Upon placing your order, you will receive an order number for reference. If, for any reason, you do not receive one within 24 houers, please don't hesitate to reach us.

Q. Who can I contact if I have a problem with my order?

A. Your satisfaction is our number one priority, and we are here to assit you on every step of the way. For any inquires or issues regarding your order, feel free to contact out dedicated Support team at orioncrystal@gmail.com. We are avaiable Mon-Fri between 10:00 - 18:00 (EST) to adree any concern promptly.

Q. How can I pay?

A. We offer a variety of payment options to suit your preferences. You can Securely pay your order using major credit and debit cards, including VISA, MasterCard, Discover, American Express, JCB, Diners Club and ApplePay payments.

Q. Is the checkout on this site safe and secure?

A. Rest Assured, your secutiry is out top priority. You can Shop with confidence knowing that all purchases made on our website are safe and secure. We utilize the latest technology to safeguard your personal and financial information.

We hope this FAQ section has adresses any questions you may have had. If you have more questions, please feel free to reach at our email:

orioncrystal@gmail.com

Operation Hours: 10:00 PM - 18:00 PM (EST)